- Processing Time
– All orders are processed within 1-3 business days (excluding weekends and holidays).
– Orders placed after 12:30 p.m will be processed the next business day.
– During high-demand periods, processing times may be extended.
- Shipping Rates & Delivery Estimates
– Shipping costs are calculated at checkout based on your location and selected shipping method.
– Estimated delivery times (every shipping varies by country) :
– Standard Shipping: 2-4 business days within France and 4-6 business days in EU and 7-30 business days outside EU.
– Express Shipping: 1-2 business days within France and 2-4 business days in EU and 5-15 business days outside EU.
– Please note that delivery delays may occur due to unforeseen circumstances.
- Shipping Locations
– We currently ship worldwide.
- Order Tracking
– Once your order has been shipped, you will receive a confirmation email with a tracking number.
– You can track your order using the provided tracking link.
- Customs, Duties & Taxes (For International Orders)
– International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
– These charges are the buyer’s responsibility and must be paid upon delivery.
– We are not responsible for delays due to customs processing.
- Lost, Stolen, or Damaged Packages
– We are not responsible for lost or stolen packages after they have been marked as delivered.
– If your package arrives damaged, please contact us within 1-2 days with photos of the damage.
– If a package is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.
- Address Changes & Incorrect Addresses
– Please ensure your shipping address is correct before placing your order.
– If an incorrect address is provided, we are not responsible for non-delivery or extra shipping fees for resending the package.
- Contact Us
If you have any questions about your shipment, feel free to contact us at [email protected] or through Instagram at @ariacollection.fr